Exchange & Return policy

📋 General Exchange Practices for Phone Cases in Egypt

• Timeframe: Most Egyptian phone case retailers offer a window of 14 to 30 days from the date of delivery to request an exchange.

• Condition Requirements: The case must typically be in its original, unused condition with all packaging intact. Items that show signs of wear, damage, or have been used are usually not eligible.

• Personalized Items: Products that feature custom names, monograms, or other personalized designs (like the "YOUR NAME" best seller in your image) are often final sale and non-returnable, as they cannot be resold.

• Defective Items: If the case arrives damaged or defective, you are generally entitled to a replacement or refund regardless of the standard policy. It's best to report this immediately with photos.

💡 How to Get the Exact Policy

Since the information isn't publicly posted, the most reliable way to get a definitive answer is to contact iscore directly.

1. Check Their Social Media: The brand appears to be active on Instagram. A direct message (DM) to their official account is often the fastest way to get a response.

2. Look for a "Contact Us" Page: If the main website becomes accessible again, check the footer for links to "Returns," "Exchanges," or "FAQ."

3. Have Your Order Details Ready: When you contact them, be prepared to provide your order number and the specific product you want to exchange.

I hope this helps you get the information you need! If you manage to find their official policy, feel free to share it, and I can help you interpret it.